Railway Mission views any complaint as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
Contact Details for Complaints:
Written complaints may be sent to Railway Mission at Rugby Railway Station, Rugby, Warwickshire, CV21 3LA or by e-mail:- Complaints@railwaymission.org
Verbal complaints may be made by phone to our office on 07718971919
The request for Executive Director level review should be acknowledged within a week of receiving it.
Please use the following e-mail addresses for complaints regarding: