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Railway Mission strives to be the best we can be in all circumstances. However, there may be occasions where our staff, volunteers or Trustees have not met the expectations of individuals or of the companies we serve. We take every issued raised seriously and will seek to resolve any issues in a timely manner.

Raising concerns or complaints:

Railway Mission views any complaint as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Contact Details for Complaints:
Written complaints may be sent to Railway Mission at Rugby Railway Station, Rugby, Warwickshire, CV21 3LA or by e-mail:- Complaints@railwaymission.org

Verbal complaints may be made by phone to our office on 07718971919

The request for Executive Director level review should be acknowledged within a week of receiving it.

Please use the following e-mail addresses for complaints regarding:


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